Thomas Cook will now collect documents for Visa from home, with Live Tracking

MUMBAI | AHMEDABAD-GANDHINAGAR | RAJKOT – In a regulatory filing submitted to the Indian Stock Exchanges, tour & travel services  providing global major’s India arm – Thomas Cook (India) Ltd, said of having introduced home collection services for Visa documents with a live tracking feature, partnering with Blue Dart, On Pan-India basis.

The press-statement from the travel company titled, “Thomas Cook India introduces Home Collection Services for Visas” as submitted to the Indian Bourses read that, the company will provide doorstep pick-up of documents with Live tracking featur and further read that, Thomas Cook (India) Ltd., India’s leading integrated travel and related financial services company, has launched Home Collection Services for its Visa Business, in a focussed initiative to empower customers with a two-pronged benefit of convenience and safety, coupled with a live-tracking feature to monitor the delivery of their visa documents.


TIE-UP & WHY THE FACILITY?

This facility is offered by Thomas Cook on a pan-India basis, in partnership with Blue Dart.

Indian travellers are displaying a strong propensity towards online travel bookings, and according to the Google-Bain & Company report, India has the second-highest active Internet user base globally, at 390 Mn (2018).

Further to that, the share of online travel booking spends, having increased by 25% in 2018, is anticipated to grow to 35% in 2021.

Thomas Cook India’s internal data reiterates this trend, with a 39% surge in demand for its online visa services.


ADVANTAGE TO CUSTOMERS

To ensure a truly integrated and seamless customer experience, Thomas Cook India’s new Home Collection service was hence introduced to save time, and simultaneously ensure safety in the delivery of valuable visa documents.

Thomas Cook India’s Home Collection service equips its customers with the flexibility to schedule their collection/pick-up date as per their convenience.

Additionally, this service allows customers to track the delivery status of their documents on a real-time basis, via a live-tracker feature.

To avail this service, customers merely need to log on to www.thomascook.in/visa, and as part of their visa booking, select the “Collect from Home” option for their documents, and schedule a pickup for delivery to the closest Thomas Cook India branch.


GLOBAL REACH & EASE OF PROCESS

Customers can also track their shipment and receive updates on the delivery status.

Thomas Cook India’s online visa services offer customers visa assistance for 150 countries, including USA, UK, UAE, Singapore, Malaysia, Canada, Australia, New Zealand, and several European destinations (France, Switzerland, Germany, Spain, Italy, etc.), to name a few.

Mr. Amit Madhan, President & Group Head – Information Technology & EBusiness, Thomas Cook (India) Ltd., said,

“Visa processing is usually considered to be a stressful experience for travellers. Hence, to enhance convenience while saving time, and assuring the safety of their documents, we are delighted to launch our ‘Home Collection Services’ for Visa documents. Through this service, our aim is to provide a smooth, safe, and seamless customer experience.”


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